CUPID SOCKS

Origin of Shipment: Every Lolli Wraps order is dispatched with love from Victoria, Australia 

Packed By: Each Lolli Wraps order is carefully curated and packed by Tiana, right in our very own Lolli Wraps studio. It's more than just a package; it's a personal touch.

Processing Time: All orders get processed within 1 - 2 business days.

Launch and Sale Processing Time: However, during special occasions like holidays, big sales, new product launches, or in the event of natural calamities, a little patience might be required. Processing time is extended to 1-6 business days.

Note: Shipping choice (Standard or Express) does not change processing time.

ESTIMATED DELIVERY TIME

Domestic:

• Standard: 2-6 business days
• Express: 1-3 business days

International:

• AusPost Standard: 6-27 business days
• AusPost Express: 4-15 business days

For those in bustling cities, your Lolli Wraps might reach you faster compared to our customers in rural areas. Keep in mind, these are approximations from our courier partner.

AUSTRALIAN SHIPPING DETAILS

AusPost Standard:

• Up to $100 AUD: $10.00
• Over $100 AUD: FREE standard shipping

AusPost Express:

• Up to $200 AUD: $15.00
• Over $200 AUD: FREE express shipping

INTERNATIONAL SHIPPING DETAILS

Carrier Options: AusPost Standard, AusPost Express

Note: Be aware of potential duties and taxes payable for all international orders. This amount is payable to your government and is based on their duties and taxes and is not received by us, therefore it is non refundable. 

NEW ZEALAND

AusPost Standard:

• AUD: $15.00
• Over $200 AUD: FREE standard shipping

AusPost Express:

• AUD: $30.00
• Over $200 AUD: $15.00 (Express shipping upgrade)

REST OF THE WORLD

AusPost Standard:

• AUD: $20.00
• Over $200 AUD: FREE standard shipping

AusPost Express:

• AUD: $30.00
• Over $200 AUD: $15.00 (Express shipping upgrade)

FULL POLICY

Our return address is: 

Lolli Wraps
PO Box 1087
Kangaroo Flat
Victoria, 3555
Australia

Refunds:

• We do not offer refunds if you change your mind, find it cheaper somewhere else or simply decide that you did not like the product or did not need it. 
  
• No change of mind refunds or exchanges on sale items.
• If your product is faulty and we can't replace it, we will offer you a store credit or a refund minus shipping costs and any fees.
  
• If your product arrives damaged due to shipping, we will lodge a claim with Australia Post, please share images of the package for evidence as well as photos of the damage to assist with the the claim. 
• If something's not right, reach out within 24 hours of receiving your item at hello@lolliwraps.com.au, attaching clear photos and details.

Exchanges:

• We want you to love your purchase! If you don't, we've got a 14-day exchange window from the day your item arrives.
• Kindly return your items in the pristine condition you received them: untouched and brand new. This means no traces of fake tan, makeup, or any other marks from trying them on.
• Refer to the "how to return an online item" and "returns conditions" sections before making a return. 
• Heads up: we do not offer exchanges on sale items, including special packs or discounted bundles

How to Make a Return:

• For any return-related queries, drop a note to Tiana at hello@lolliwraps.com.au with all of your details including your order number and reason for our return.  
• Once we give you the green light, post your item back. Note: unless the item's faulty, return shipping cost is covered by the customer. 
• If the item you want for an exchange isn't available, we'll provide a credit note. Upon approval of your returned item, we'll send you a unique code equal to your order's value.

FULL POLICY