To be eligible for a return:

• Items must be unworn, unwashed, and in their original condition.
• Tags and hygiene seals (if applicable) must remain attached.
• Items must be returned in pristine condition, free of fake tan, perfume, makeup, or other marks.

If these conditions are not met, the return will be rejected, and the item will be sent back at your expense.

Outside the 14-Day Window: While we hope it doesn’t come to this, if more than 14 days have passed since your order was delivered, we’re unable to process a return, exchange, store credit, or refund.

Please allow 5 business days from when your return is tracked as delivered to process your return.

We do not offer refunds for change of mind, including cancelled orders. However, you can:

• Exchange: Swap your item for a new size or product of equal value (subject to availability).
• Store Credit: If no suitable item is available, we’ll issue a store credit valid for 3 years.

New promos can't be backdated, so they won’t apply to past orders. Discount codes cannot be added post-purchase.

• Promotional Sale Items: Eligible for size exchanges only (same item, style, and colour). If the requested size is out of stock, no store credit or exchange will be issued.
• Final Sale (Last Chance) Items: Not eligible for refunds, exchanges, or store credits.

We are truly sorry to hear about your suspected defective or faulty item. We apologise for any inconvenience. 

• Contact us immediately at hello@lolliwraps.com.au with photos and a description of the issue.
• Once the fault is confirmed, we will email you a return shipping label to send the item back to us.
• Faulty items will be inspected. If confirmed and we cannot replace the item or issue store credit, we can offer a refund minus a $15 restocking fee. Please note that all shipping fees and costs are non-refundable and final.

Please note:

• No fees will be charged for refunds or returns if the issue is due to our mistake or a faulty product that we can replace or issue a store credit. Fees only apply for refunds.
• Damage caused by misuse, wear and tear, or improper care does not qualify as a fault.
  
  

Return shipping costs are the responsibility of the customer unless the item is confirmed as faulty or the mistake was on our end.

• If you added Free Returns ($2.98 AUD) at checkout (USA & Australia only), your return label is covered, and you won’t need to pay to send your item(s) back.
• If you didn’t add Free Returns, you’ll need to purchase a return label through our Returns Portal. We offer the lowest rates through our partnered services.
• For exchanges: Free Returns only covers the return label. If you’re exchanging an item, you’ll need to pay for shipping on the new item being sent out.

Items sent back without prior approval or without the order number included in the package may not be accepted.

If a package finds its way back to us because of an address mishap or it wasn’t collected, you’ll need to cover the re-shipping.

For exchanges, once we receive the original item and it passes inspection, we’ll process the exchange or issue store credit. Exchanges are subject to availability.

We do not offer refunds for:

• Change of mind or cancelled orders.
• Incorrect addresses provided by the customer.

Refunds will only be issued if a faulty item cannot be replaced or store credit applied to the customer account. Refunds will be processed to the original payment method.

We cannot guarantee any order changes once an order is confirmed, as our fulfilment works extremely fast. Should you change your mind prior to your order being shipped, you will be issued a store credit.

All Lolliwraps items are lovingly sent from our Lolliwraps studio located: Naarm/Melbourne in Victoria, Australia.

• Lost or Damaged Returns: We are not responsible for items lost or damaged during return shipping. We recommend using a tracked service for peace of mind.
• Oversold Items: In the rare event of an oversold item, we will offer a replacement item, store credit, or a refund.
• Wrong Delivery: Our bad! If we've sent the wrong items, please send photos to hello@lolliwraps.com.au. We'll send the correct item(s) your way once the incorrect items(s) have been received back and cover the shipping costs for our mistake.
• Rejected Returns: Items that do not meet the return criteria will be returned to the customer at their expense.
• Address Changes: Address changes can only be made prior to fulfilment. Once an item has shipped, it cannot be changed. Customers are welcome to contact Australia Post to arrange a redirect, if possible. If the item is returned to sender as a result, the re-shipping cost will need to be paid by the customer.

For any questions or assistance, please reach out to us at hello@lolliwraps.com.au