LUXE SET

Please email us at hello@lolliwraps.com.au if you have any questions about measurements. We are here to support you ♡

Leave 'notes to seller' at cart to let us know if you would like descrete packaging, your order filmed on Tiktok or any other messages relating to your order.

Tag us @lolliwraps we cant wait to see your pics xx

All orders are processed within 1 - 3 business days.

AUSTRALIAN ORDERS

We offer FREE express shipping on all Australian orders over $100

For orders under $100 we offer a flat rate of $10 for express post.

INTERNATIONAL ORDERS

We ship worldwide! Shipping rates are calculated at checkout. 

Please email us at hello@lolliwraps.com.au if you have any issues placing your order. 

SHIPPING PRICES AND TIMES

(Please account for delays due to COVID and holidays) 

Australia (Express) - 1-3 Business days - $10.00 or FREE for orders over $100.00 

International - 6-10 Business days - Calculated at checkout 

Due to COVID-19 there may be some delays in postage. If you have any concerns please contact hello@lolliwraps.com.au

See further info on Shipping

Whilst we do not offer refunds, we want you to LOVE your purchase. That is why we offer a 60 day exchange period for our Australian customers and a 90 day exchange period for our international customers

Please contact us at hello@lolliwraps.com.au for assistance. 

REFUNDS

We do not offer refunds. However, we will replace an item if it is faulty. 

Please contact us within 24 hours of receiving your item at hello@lolliwraps.com.au with photos and details if your item is received damaged or faulty.

EXCHANGES

If you do not LOVE your Lolli Wraps item, we offer a 60 day exchange period for our Australian customers and a 90 day exchange period for our international customers, from the date the item is received.

Items must be unused and in new condition with original packaging. 

Please be sure to read “how to return an online item” and “returns conditions”.

We reserve the right to refuse returns if they do not meet our returns conditions.

HOW TO RETURN AN ONLINE ITEM

Email hello@lolliwraps.com.au with your name, order number and details of the item you wish to return.

Once you have received our confirmation email, please post your item back to us. All return shipping costs are payable by the customer.

You will be able to make a new purchase, in exchange for the returned item, once it has been inspected and accepted by us. 

SALE items are NOT returnable.
Items purchased during promotional sales periods (using a discount code) may be exchanged for another item, to the same value as the original purchased price.

Items must be posted back within 5 business days after being approved for return, to ensure they make it back to us within the 14 day / 30 day return period, otherwise they may be rejected.

Returns are processed within 2 business days of receiving.

Please read full Returns Policy.

ECO PACKAGING

While we understand that our harnesses have to be made using PU ‘leather’ in order to be vegan friendly, we do try our best where ever possible to be as eco-conscious as we can. 

That is why all of our harnesses, from day one have come individually packaged in reusable satin draw string bags instead of plastic and are sent using either our eco-friendly mailers from RETHINK packaging or our compostable cardboard boxes.

Little to no plastic is used during the packaging stage of our brand and we will always continue to find more ways to be sustainable.

VEGAN MATERIALS

All of our harnesses are made from 100% guilt free vegan PU "leather". 

LOLLIES

And in case you were wondering,  our complimentary custom lollies that are included with every order are also 100% vegan friendly. Yum! 

CARE INSTRUCTIONS

The best way to clean your harness is by gently dabbing with warm soap water.  Do not rub the leather too hard or use any abrasive sponges or cloths on the leather.